Shipping policy

Thank you for visiting and shopping at www.hexocare.co.za. Following are the terms and conditions that constitute our Shipping Policy.

Currently we ship to all of South Africa.

Order cut-off time : 1 P.M.

Orders are generally shipped within 2-5 business days (Monday – Friday)

The standard delivery time is 8-16 business days (Monday – Friday)

The express delivery time is 5-8 business days (Monday – Friday)

Shipping is free

While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

Order changes

Once your order has been confirmed, it can't be modified or cancelled. If you'd wish to return a product, you've to start out the returns procedure once you've received the item.

Item not received

If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You’d wish to contact the carrier to hunt out your package as once the item is bagged we don't have control over it (once it’s by the carrier), but if the problems still persists kindly write us at support@hexocare.co.za and we'll try our greatest to help and resolve the issue at our earliest.

Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at support@hexocare.co.za and we'll assist you to resolve the issues at our earliest.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Hexocare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Contact Us:

Phone: +45 22 17 02 80

Working hours: 9 - 17 Monday-Friday

Email: support@hexocare.co.za

Danish Office:
Slyngborggade 14, 2th
8900 Randers C
Midtjylland
Denmark

Identity of Seller
Shenzhen RuiLun E-commerce Co., Ltd.
No. 158, Busha Road, Baoling Community, Nanwan Subdistrict, Longgang District, Shenzhen Concept Investment & Innovation (Shenzhen) Co., Ltd. Building C (Factory) Room 202

Payments Collected by
EAZY ECOMMERCE LIMITED
UNIT 2A, 17/F GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG